Our Technology
Sanclare owns some of the most advanced technology in the industry. We utilize a fully integrated IT solution that enables us to offer both pre and post write off collections functionality for our client
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- Management Information
- Data warehousing, WPS Analytics, Microsoft Access, Microsoft Excel, Data Analytic & Scoring expertise based in the UK and South Africa.
- ‘Collect’ Workflow Management System
- Automate, batch and manual workflow processing, Automated account review and action, Dynamic strategy management, Soft dialling direct from software, Bulk and manual correspondence, Real time agent performance data and management, Bespoke Management and Information Tool, Asset Management, Data import/export, Remote Access (client /server or web based)
- Telephony
- Iteractive Intelligence’s Customer Interaction Centre (PBX, ACD, Dialler, Call Recording)
- Interaction Scripter Dialler & Call Recording
- Preview dialling from Collect system also possible
- Management Information from ACD, Diallers and PBX
- All systems are audited to Bank and Regulatory requirements.
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